Founded in 2007, PuffItUp is an online store and small-town vape shop in Stateline, Nevada. The town surrounding them may-be small, but their range of quality vapes is anything but. Founder Randy opened the store to provide top quality products and exceptional customer service. Since then, the business has blossomed, and their dedication to excellent customer service has remained the same.
At PuffItUp, they aim to deliver the best prices and only stock items that they’ve personally tested. They have entirely open lines of communication and encourage you to contact them about anything from product inquiries and questions to looking for a better deal.
PuffItUp stock an impressive range of vapes, grinders and accessories from many of the top names in the market. You can choose from tabletop, portable, or pen vapes depending on your needs. Their website is easy to navigate, with each section quick to reach from the simple navbar.
Expect to find all the brands that are known for their build-quality, plus a few you may not yet have heard of. The selection of vape brands includes:
- Storz and Bickel
- Da Vinci
- Dr Dabber
- Epic Vape
With many of the latest devices from each of these brands, you know that you will be looking at some well-designed pieces of kit. The best-sellers include:
- The Crafty
- The Mighty
- PAX 3
- VapCap M
- Fury Edge
- Sticky Brick Flip Brick
- The RIO
- DaVinci MIQRO
- Ghost MV1
- X-Max Fog
You will also find some of the most effective grinders on the market. They include models from:
- Groove Grinders
- Lift Innovations
- RYOT Grinders
- Cali Crusher
- Santa Cruz Shredder
- Space Case
- Mendo Mulcher
PuffItUp Payment Options
PuffItUp accepts most major credit and debit cards, including Visa, Mastercard, Discover and American Express. You can select your payment option during the checkout process then continue to place your order.
You can have your order shipped to most countries worldwide. When you go to checkout, you will see a drop-down list of countries. If yours isn’t on the list, it means that currently they don’t offer shipping to your area. However, it is always worth sending them an email to confirm the situation as they are always looking to expand their shipping capabilities.
Most orders are sent via USPS delivery, for international orders you can choose between Express and Priority services. These can range between $10 and $70, depending on your location. However, if you are located in the US, you will receive free shipping.
All parcels are packaged in standard packing materials with the company name stated as Six5. Privacy is a priority to PuffItUp, so they work hard to ensure that all parcels are as discreet as possible.
Orders are shipped six days a week, and domestic orders are usually received within 2 – 3 working days.
Return Options and Warranty
PuffItUp’s return policy stands out from those usually offered by vape stores. If you want to return an unused and unopened item, you have 30 days to return it for a full refund. Also, if you aren’t 100% happy with it, you can return it within 15 days, as long as all parts are present and intact, they will repurchase it, no questions asked.
Because they stock items from a range of brands, many of their products come with warranties supplied by the manufacturers. This is always worth checking before you make a purchase. Check on the manufacturer’s own site to find warranty details and make sure that they still apply when you are buying from a third-party retailer.
PuffItUp Freebies and Discount Coupons
Freebies are often added to your order. With some items, you are given extras like grinders, additional mouthpieces and accessories. When you go to checkout, additional items will show up in your basket for no extra cost. PuffItUp also say that they are happy to discuss deals, so if you’ve got your eye on something, give them a call and see if they’ll sweeten the deal with a reduction or a little something extra.
PuffItUp is a regular presence on Reddit and often lead Q and A sessions to talk directly to customers about the latest items or address and issues. Members of these discussions are very complimentary about their products and the time they take to deliver a personal service.
Any time frame on a new shipment of Titanium Vap Cap tips? I am really enjoying the Glass 3D Airflow stem with Steel tip I got from you guys last week, but am now wondering if the other tip might make it even better than it already is. Thanks!Bowlfreshener was hoping to upgrade a stem he bought recently.
Alex at PuffItUp got straight back to them:
Heyo! We don’t have an ETA on that Dynavap order just yet but we’re hoping it comes in soon! The Titanium tip heats up and cools down faster than the Steel tip, so you can get in a faster session! It’s my personal favorite of the two tip options. =)
Over on Rollitup, the conversation often turns to where the best vapes and prices can be found.
Puff It Up is legit. They send u coupon codes and stand behind what they sell. Good ppl.Couch_Lock gave his opinion based on recent experience.
Trustpilot currently features over 2,400 customer reviews and gives a combined score of 5 out of 5. 95% of the responses are ‘Excellent,’ and there is a minimal number of 1-star reviews. Customers who left 5-star reviews loved the super-fast service, their personal touch, and the range of great products.
Love this company…. The personal touch was awesome I’ll shop here anyday!!Mike Lopez was very pleased with the whole experience.
Excellent price. Prompt service. Packaged with care. Reliable and trustworthy.So was Frugal Shopper.
Well first I spent like $200 again $200. Then once my device come in the mail it’s partially broken so the I ask about a refund because there was a month warranty with the atomizer for the carta. So then I spend another 30 for a atomizer and ordered fast shipping so it would come on time and it didn’t.Dr Eynas’ experience wasn’t so positive:
But PuffItUp was quick to respond:
Hey sorry to hear about the issues with the Carta. We are happy to help with the warranty 😀 It looks like we have been sending you replacement atomizers. If there is anything I can do to assist please email anytime email@example.com
Puff It Up Pros and Cons
- Vapes from all the best brands
- A great selection of portable, tabletop and pen vapes
- Free US delivery
- Discreet packaging
- Reasonable returns policy
- Free gifts and coupons often added to orders
- Excellent customer service
- Responsive on Reddit and Trustpilot
- It would be helpful to see more information on customizable options like stems and tips